Performance Principles

Delivering business success through people

About Us

 
Performance Principles was created by Karen Keating in 2014 to meet the needs of small business and corporate clients, who want to exceed their business targets through the results of their staff.

A key difference in the Performance Principles approach is not only identifying where staff development is required, but how the manager most effectively delivers these key messages to their people.

Delivering consistently high performance results, through people, is not achieved on an ongoing basis purely through customer service, time management, or sales training. It is the outcome of a people focussed manager, motivating and engaging staff in such a way that they want to achieve results for their manager, despite having short time frames, working with difficult customers, or having high targets.

People orientated management establishes empowered and professional staff, who understand why a business has particular targets and what they individually need to do to achieve these.

Karen’s previous work history includes:

Karen has worked in Management roles for over twenty years, across Marketing, Human Resource, Training, Retail, Small Business and Frontline Contact Centre segments, in blue chip financial and telecommunications corporations including Telstra, Optus, Westpac and ANZ, as well as contracting to companies as a Senior Consultant to identify growth potential, cost containment opportunities and improve staff morale.

Karen’s management experience includes leading multiple teams of up to 150 staff across varied sites and State locations, facilitating large groups of over 500 participants in Sales, Customer Service and Personal Awareness skills, as well as Mentoring individuals to achieve short and long term business and personal goals.

Qualifications held by Karen include:

• Master of Education in Adult Education
  Majors: Adult Communication Management & Organisational Change Management
• Bachelor of Education in Adult Education
  Majors: Research and Inquiry and Programme Design and Evaluation
• Diploma in Adult Education (Training)
• Diploma of Teaching (Primary)
• Diploma of Project Management
• Certificate IV in Training and Assessment (including addressing adult language, literacy and numeracy skills)
• Certificate IV in Project Management
• Certificate of Competence in Workplace Learning and Development
• Assessors Course aligned with Competency standards for Assessment and Workplace Trainers